Site Information

 Loading... Please wait...

Shipping & Returns

Returns Policy

You may return most items sold by RTI within 30 days of delivery for a refund.  A 15% restocking fee may apply.
Sealed items such as electrodes cannot be returned if the packaging seal has been broken.

Please contact RTI for an RA number prior to returning any product. 
We will also pay the return shipping cost if the return is a result of our error.

We will only issue partial refunds for the return of certain items, including:

1. Any item that is returned more than 30 days after delivery.

2. Any item that is not in its original condition, is damaged, or is missing parts.


1. UPS does not deliver to PO boxes.

2. There are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.